Shipping Policy
How, when and where your furniture is delivered.
Where we ship
We currently ship to addresses within the contiguous United States. Alaska, Hawaii and US territories are not covered as standard — contact us and we will quote separately.
We do not ship to PO boxes for large parcel items.
Shipping cost
Standard delivery is free within the contiguous United States. Any surcharge for remote or hard-to-reach locations is always quoted and agreed with you before dispatch.
Delivery times
Orders are picked and dispatched within 1–3 business days. Transit time is typically 3–7 business days depending on destination.
Large items ship by freight carrier in compact boxes. The carrier will contact you to arrange a delivery window. Please make sure the phone number on your order is one you can answer.
Access and placement
Deliveries are made to the ground floor entrance or kerbside. If your building has restricted access, a lift that cannot take large parcels, or stairs beyond the first floor, tell us before ordering so we can plan the delivery.
Please check the assembled dimensions listed on the product page and confirm every doorway and stairwell on the route to your room.
Tracking
Tracking numbers are emailed as soon as each box leaves our warehouse. If tracking has not moved for more than three business days, contact us and we will chase the carrier.
Damaged or missing items
Inspect the boxes on arrival where possible. Note any visible damage with the carrier and photograph the packaging before opening. Report damage or shortages within 7 days of delivery so we can resolve it quickly.
Questions
Write to <a href="mailto:sales@ftfurniture.com">sales@ftfurniture.com</a> with your order number and delivery postcode.